Here amongst our team we abide by an email manifesto to keep communication on point. This article by Maria Popova is helpful for better understanding how we can make email more civil and digital communication kinder.
How Lewis Carroll’s Rules of Letter-Writing Can Make Email More Civil and Digital Communication Kinder
“…Letters, by their very nature, make us pause to reflect on what the other person is saying and on what we’d like to say to them in response. Only when we step out of the reactive ego, out of the anxious immediacy that text-messaging and email have instilled in us, and contemplate what is being communicated — only then do we stand a chance of being civil to one another, and maybe even kind…”